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273 Customer Relationship Managementhttps://keap.com/business-success-blog/sales/crm/why-should-a-small-business-use-a-crm

274 Contact Managementhttps://encyclopedia2.thefreedictionary.com/Contact+management

275 accountshttps://www.forbes.com/2009/02/13/customer-relationship-management-entrepreneurs-sales_0213_marketing.html#514226873974

276 potential customershttps://www.boltinsight.com/post/4-useful-tips-for-identifying-your-potential-customers

277 conversionhttps://blog.hubspot.com/marketing/top-cro-experts-questions

278 converting a “lead” [potential] into a customerhttps://neilpatel.com/blog/15-psychological-triggers/

279 Post COVID-19https://www.mckinsey.com/industries/public-and-social-sector/our-insights/america-2021-rebuilding-lives-and-livelihoods-after-covid-19#

280 CRM softwarehttps://financesonline.com/best-free-crm-software-solutions-consider-2017/

281 SOHOhttps://www.dummies.com/business/start-a-business/business-plans/tips-for-a-successful-one-person-or-soho-business-plan/

282 HubSpot Saleshttps://knowledge.hubspot.com/email-tracking/get-started-with-the-hubspot-sales-chrome-extension

283 HubSpot CRM Freehttps://financesonline.com/breakdown-hubspot-crm-free-features-limitations/

284 HubSpot Growth Stackhttps://www.hubspot.com/growth-stack/essential-tools

285 What is CRM???https://www.thebalancecareers.com/what-is-crm-2917373

286 Why Every Small Business (Yes, Even Yours) Needs a CRM Systemhttps://sba.thehartford.com/business-management/marketing/crm-systems/

287 4 Ways You’re Misusing Your CRM Datahttps://www.entrepreneur.com/article/302080

288 7 Ways to Create a Great Customer Experience Strategyhttps://www.superoffice.com/blog/customer-experience-strategy/

289 EIghteen Ways to Find Customershttps://www.businessknowhow.com/startup/findcustomers.htm

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