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#2: Competition

11 customershttp://en.wikipedia.org/wiki/Customer

12 competitorshttp://en.wikipedia.org/wiki/Competition

13 who your potential clients might considerhttps://sba.thehartford.com/marketing/top-5-reasons-your-small-business-may-be-losing-customers/

14 businesshttp://en.wikipedia.org/wiki/Business

15 competitor (or competitive) analysishttp://managementhelp.org/mrktng/cmpetitr/cmpetitr.htm

16 brick and mortarhttps://en.wikipedia.org/wiki/Brick_and_mortar

17 there’s no loyalty in business anymorehttp://knowledge.wharton.upenn.edu/article/the-end-of-loyalty-shock-and-awe-for-many-american-workers/

18 customer loyaltyhttps://en.wikipedia.org/wiki/Loyalty_business_model

19 always done business with youhttp://sbinformation.about.com/b/2009/03/29/maintaining-customer-loyalty-during-cut-backs.htm

20 court your clientshttp://sbinfocanada.about.com/od/customerservice/a/Customer-Service-Guide.htm

21 Keep stroking clients, or they’ll fleehttps://www.theglobeandmail.com/report-on-business/small-business/sb-marketing/keep-stroking-clients-or-theyll-flee/article626574/

22 3 Keys to Competinghttps://www.forbes.com/sites/augustturak/2011/02/02/3-keys-to-competing/#5fc67136119c

23 10 Essential Features of Every Good Business Websitehttps://mashable.com/2012/02/09/website-must-haves/#ZOSW.nbgb8qF

24 Startups: Dealing With Competition [TNW Entrepreneur]https://thenextweb.com/entrepreneur/2010/10/24/startups-dealing-with-competition/

25 Why Is Change Important in an Organization?http://smallbusiness.chron.com/change-important-organization-728.html

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