Category: Customer service

Do Business BETTER!

Top Five Tech Tools You’re Probably Using – but could use BETTER: part five

Calendar/Task Management Microsoft Outlook I had a client a few years back – an office with about five people working in it. You could stand up at your desk and turn around 360 degrees and see the entire company in the sweep of your glance. While I was there working on low-level installation and configuring,…
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Top Ten Reasons Small Businesses Fail – part five

Employees Many Small Businesses are “solopreneurs“, so this post won’t apply to them… now. Hopefully, many of these one-person enterprises will expand, and gain staff members or working partners. But there are those Small Business which have employees: managing them well can determine the difference between success and failure. Your employees are the face of…
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Top Ten Reasons Small Businesses Fail – part four

Clients Every Small Business owner, operator or employee should be aware that it costs much more to acquire a new client than retain existing ones.  But old or new, client management is essential to your Small Business economic health. A key reason Small Businesses fail is that they fail to appreciate the distinction between clients…
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Top Ten Reasons Small Businesses Fail – part two

Competition Are you the best at what you do? Among the best? Anywhere close to the best? Wherever you rank in comparison to your competition, are your existing or potential customers or clients aware of how you compare? As importantly, how accurate an assessment do you have of where you rank amongst your competitors? Remember: our…
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Top Ten Reasons Small Businesses Fail – part one

Procrastination You’re only as good as your word. Missing deadlines, arriving late for meetings, forgetting to follow up or follow through – these are all symptoms of procrastination, and key factors of Small Business failure. As a Small Business owner, operator or employee, you cannot afford to slide down procrastination’s slippery slope. Since word of…
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